Fabio: Ufff, that’s a tough one. Certainly, there were times during which we had, as a team, to focus on specific issues but we life up to taking the most out of each contract and this goes true for hard times as well. So, I guess, the 5 top learning we made in past are:
- Get to know your client, its working environment and its processes before starting to discuss opportunities, changes or even expansions into new fields of expertise.
- In combination with getting to know the client better, it is vital to receive all information on a project to fully support and being able to embrace the tasks
- For clients entering a new field, skilled support, training and bringing the client up-to-speed with knowledge is essential for a successful project
- The personal contact with the client, not only to build the team, but to fully get immersed into the project, is vital.
- … and in the end, it is a people’s business where we connect to clients on a personal way.